Complaints

§1. General Provisions

1.1. This document outlines the complaint submission and handling procedures for the Lookmovies website, accessible at lookmovies.pl (hereinafter referred to as: "Website").

1.2. Detailed information regarding the nature of the Website's operations is specified in the Terms of use.

§2. Scope of Responsibility

2.1. The Website Operator (hereinafter referred to as: "Operator") explicitly states that:
a) The Website is solely promotional in nature;
b) No fees are charged to Users;
c) Is not a party to transactions between Users and advertised search engines;
d) Is not the recipient of payments made by Users;
e) Does not provide streaming services or video content access.

2.2. The Operator is not responsible for:
a) The operation of advertised search engines;
b) Quality of services provided by search engines;
c) Availability of materials in search engines;
d) Payment processing conducted by search engines;
e) Pricing policies of search engines;
f) Technical issues occurring in search engines.

§3. Complaint Procedure

3.1. The Operator hereby informs that it:
a) Does not accept complaints regarding services provided by search engines;
b) Does not mediate in the complaint process;
c) Does not forward complaints to search engines;
d) Does not conduct mediation in disputes with search engines.

3.2. All complaints concerning:
a) Processed payments;
b) Quality of services provided;
c) Material availability;
d) Technical issues;
e) Other aspects of search engine operations should be directed to the owner of the search engine where the payment was made.

§4. Instructions for Users

4.1. In case of issues with search engine services, Users should:
a) Retain proof of payment;
b) Contact the search engine's support directly;
c) Follow the terms and complaint procedures of the specific search engine.

4.2. The Operator recommends:
a) Reading the search engine's terms of service before making payments;
b) Reviewing the search engine's complaint procedure;
c) Keeping transaction confirmations;
d) Documenting any technical issues.

§5. Scope of Website-Related Complaints

5.1. The Operator only processes complaints regarding:
a) Website operation;
b) Advertising content posted on the Website;
c) Website functionality.

5.2. Complaints about the Website should be:
a) Submitted electronically to the address specified in the Legal Disclosures;
b) Include a detailed description of the issue;
c) Specify the date when the issue occurred.

§6. Final Provisions

6.1. The Operator reserves the right to modify this document.

6.2. Changes become effective on the date of their publication on the Website.